Calls · Your Front Desk

Name, number, or a word

9 still New · 2 Booked · 1 Quoted · 1 Lost

October call report

40 calls · 14 booked

Waiting on a call back (6)

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Mike Turner

Waited 8 min Urgent

Dana Whitfield

Waited 18 min

Maya Chen

Waited 40 min New customer

Mike Turner

(615) 555-0111

Today at 4:22 PM · 2:01

Urgent Waiting Returning customer

Calls are transcribed, not recorded.

Photos from Mike Turner

Furnace in a basement, photo from the customer

Lead status

Summary

Mike in Franklin says the furnace is running but blowing cold air and the house is already in the 50s. No gas smell. He wants someone out tonight if possible and will be home.

Transcript

Receptionist

Thanks for calling Smoky Ridge HVAC! How can I help?

Caller

Hi, there's no heat in the house. The furnace is running but it's blowing cold air.

Receptionist

I'm sorry to hear that. Can I get your name and the address?

Caller

Mike Turner, 88 Cedar Grove in Franklin. We'll be home.

Receptionist

Thanks, Mike. I'll have someone call you back right away.